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Order Processing & Customer Service

Thank you for your order! Please allow 24-48 hours for processing and packaging. Once your order ships, you will receive a shipping confirmation email with a tracking number. If you need to get in touch with our customer service team, please give us a call at 707.302.3004 or email us at store@onestopwineshop.com.

 

States We Ship To

Alaska, Arizona, California, Colorado, Connecticut, District of Colombia, Florida, Georgia, Hawaii, Idaho, Illinois, Iowa, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

*Additional restrictions may apply.

 

Shipping

Our default carrier is UPS, though per customer request we can ship via FedEx.

Delivery Service	Estimated Shipping Times
UPS Ground	Your order will arrive 2-10 business days after it leaves our warehouse.
UPS Two-Day Air	Your order will arrive 2 business days after it leaves our warehouse.
UPS Next Day	Your order will arrive 1 business day after it leaves our warehouse.

*Alaska and Hawaii are not eligible for ground shipping.

View our 2020 holiday shipping deadlines here.

 

Weather Holds

Unfortunately, Mother Nature does not always cooperate when it comes to shipping wine and we are committed to ensuring smooth delivery so that you can enjoy your order at its best. To ensure safe transport, we review the delivery route for each shipment and look to identify conditions that could put the quality of your product at risk.  If weather or extreme temperatures pose a threat, we will place the order on hold until conditions improve.

 

Need it fast? We can help.

If you need your order urgently, we recommend that you upgrade to Two-Day Air Shipping to reduce the amount of time your order spends in poor weather. You can select this option when checking out and we will not place the order on hold.

If you would like us to ship your order despite the heat/cold, using Ground service, we are happy to do so. Please leave us a Note on your order stating that you would like to ship despite the weather advisory. Please keep in mind that we cannot guarantee that your order will arrive in optimum condition. We are not able to refund orders that are shipped despite our weather hold. If you do not select one of the above options, we will send you an email notification with your expected ship and delivery dates.

 

Questions? Please let us know if we can answer any additional questions by sending us an email to store@onestopwineshop.com.